What’s better than acquiring new customers? Answer: Keeping your current ones.
Maintaining your current customers can be cost-effective, profitable, and even easier than customer acquisition.
We're going to talk about brand-tested customer retention strategies to keep your current customers loyal, happy, and engaged.
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Time Stamp Notes:
0:00 Welcome to Marketing and a Mic
1:55 Calculate Your Customer Retention Rate
5:25 Create a Customer Loyalty Program
8:52 Send Engaging Emails to Existing Customers
14:59 Create a Smooth Process
19:44 Capitalize on Data Collection
24:01 Final Thoughts